Refund policy
RETURNS & EXCHANGES
At Melrose Design, each item is thoughtfully curated and offered in limited quantities to maintain quality and exclusivity.
We want you to love your purchase. If for any reason you are not fully satisfied, eligible non-seasonal merchandise may be returned under the guidelines below.
This policy applies to all eligible items unless otherwise stated.
Return Window
Return requests must be made within 14 days of confirmed delivery.
Return eligibility begins once the order has been marked as delivered.
Approved returns must be postmarked within 5 days of approval.
To qualify for a return, items must be:
• Unused
• In original packaging
• In original condition
• Free from damage, wear, fragrance, or alterations
• In resellable condition
Melrose Design reserves the right to refuse any return that does not meet these standards.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
• Seasonal and holiday décor
• Ribbon cut yardage
• Sale or discounted merchandise
• Gift cards
• Special order items
Due to the limited and time-sensitive nature of seasonal collections, all holiday and seasonal items are considered final sale.
Return Process
To initiate a return, please contact:
Melrose Design
melrose.design@yahoo.com
Once your return is approved, you will receive return instructions.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as Melrose Design is not responsible for items lost in transit.
Damaged Items
If your order arrives damaged, you must notify us within 48 hours of delivery and provide photos of:
• The damaged item
• The packaging
• The shipping label
We will review the claim and offer a replacement (if available) or store credit.
Additional Information
Color variations may occur due to screen settings.